Shipping, Returns & Refund
Shipping, Return & Exchange Policy
1. Global Shipping
We ship worldwide.
2. Delivery Time
5-15 business days on average (customs/remote areas may take longer).
3. Processing
Orders handled within 1–3 business days after payment.
4. Tracking
Tracking number and carrier info sent by email once dispatched.
5. Customs/Duties
Customers are responsible for local duties/taxes.
6. Failed Deliveries
Incorrect/incomplete addresses that cause returns require reshipping fees.
7. Delays
LoreonV is not responsible for customs or carrier delays.
8. Support
Refund Policy
At LoreonV, refunds are issued as store credit (digital gift card).
1. Refund Method
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.
2. Timeline
Store credit issued within 7 business days after inspection of returned item.
3. Not Eligible
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Items outside the 7-day return window
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Items not in returnable condition
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Shipping fees & taxes
4. Gift Cards
Credits do not expire and can be used on any future order.
5. Damaged/Incorrect Items
Contact us within 7 days if your order is defective or incorrect.